Frequently asked questions
How can I track my order?
Once your order has been shipped, a delivery tracking link will be sent to your registered email address, allowing you to monitor the status of your shipment at every stage.
Do you ship internationally?
Yes — Haus of Seasons ships worldwide. Shipping costs and duties (if applicable) are calculated at checkout and are the responsibility of the customer.
Can I cancel or modify my order?
Orders can be modified or canceled within 12 hours of placement. After this window, we begin processing and changes may no longer be possible.
What is the delivery timeline?
We offer the following shipping options for both domestic and international orders:
Standard Shipping: 14–21 business days
Express Shipping: 7–14 business days
Priority Shipping: 2–7 business days
Shipping charges vary depending on the selected service and destination.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged, you may return it for a store credit. The full amount will be issued as a gift card, which may be used to exchange for another item. Refund Policy
How long do I have to return an item?
Returns are accepted within 7 days of receiving your order, subject to our return policy terms. They must be returned in good condition.
Can I exchange an item for a different size?
Yes, size exchanges are accepted within 7 days of delivery. They must be returned in good condition. Once approved, the replacement size will be shipped to you promptly.
What if I haven't received my order?
If you have not received your order within the estimated delivery timeframe, please follow the steps below:
- Check your tracking link – Once your order ships, a tracking link is sent to your email or phone. This will show the latest delivery status.
- Confirm your shipping address – Ensure the address provided at checkout is correct and complete.
- Allow for possible delays – Delivery times may vary due to customs clearance, courier delays, weather, or peak shipping periods.
If you still require assistance, please contact us:
Email: info@thehausofseasons.com