الأسئلة الشائعة
How can I track my order?
Once your order has been shipped, a delivery tracking link will be sent to your registered email address, allowing you to monitor the status of your shipment at every stage.
Do you ship internationally?
Yes — Haus of Seasons ships worldwide. Shipping costs and duties (if applicable) are calculated at checkout and are the responsibility of the customer.
Can I cancel or modify my order?
Orders can be modified or canceled within 12 hours of placement. After this window, we begin processing and changes may no longer be possible.
متى سيتم تسليم طلبي؟
نشحن إلى جميع أنحاء العالم. سيتم تغليف طلبك بعناية فائقة وتوصيله إلى أي مكان تريده. يستغرق التوصيل من يومين إلى أربعة أيام عمل. ستتلقى بريدًا إلكترونيًا بعد الطلب يتضمن المزيد من المعلومات حول التوصيل.
ماذا يمكنني أن أفعل إذا تعرض العنصر الخاص بي (أو جزء منه) للتلف؟
نعمل جاهدين لتوصيل منتجاتكم دون أي ضرر. يمكنكم إرجاع أو استبدال الطلبات خلال 30 يومًا من استلام الطرد، بشرط أن تكون في حالتها الأصلية القابلة للبيع.
How long do I have to return an item?
Returns are accepted within 7 days of receiving your order, subject to our return policy terms. They must be returned in good condition.
Can I exchange an item for a different size?
Yes, size exchanges are accepted within 7 days of delivery. They must be returned in good condition. Once approved, the replacement size will be shipped to you promptly.
What if I haven't received my order?
If you have not received your order within the estimated delivery timeframe, please follow the steps below:
- Check your tracking link – Once your order ships, a tracking link is sent to your email or phone. This will show the latest delivery status.
- Confirm your shipping address – Ensure the address provided at checkout is correct and complete.
- Allow for possible delays – Delivery times may vary due to customs clearance, courier delays, weather, or peak shipping periods.
If you still require assistance, please contact us:
Email: info@thehausofseasons.com